Terms of Service

These Terms of Service ("Terms") govern your access to and use of gaitrlabs.com and any products or services offered by GAITR Labs LLC ("GAITR Labs", "GAITR", "we", "us"). By using the site or purchasing a product, you agree to these Terms. If you do not agree, do not use the site.

GAITR Labs products are general wellness products designed for comfort and everyday support. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease, injury, or medical condition. Nothing on this site is medical, orthopedic, podiatric, or other professional advice. Consult a qualified healthcare provider before using our products if you have any foot, ankle, knee, hip, back, circulatory, neurological, diabetic, or other medical condition, if you are pregnant, or if you have any concern about whether our products are appropriate for you.

YOU USE GAITR LABS PRODUCTS ENTIRELY AT YOUR OWN RISK. Physical activity, footwear, and insoles can cause discomfort, blistering, soreness, falls, or injury. By purchasing or using a GAITR Labs product, you acknowledge and voluntarily assume all risks of injury, harm, loss, or damage, to yourself or to any third party, that may result from wearing, using, misusing, or failing to use our products, including but not limited to foot, ankle, knee, hip, or back discomfort or injury, aggravation of pre-existing conditions, slips, trips, falls, blisters, skin irritation, allergic reactions, or damage to footwear.

TO THE FULLEST EXTENT PERMITTED BY LAW, GAITR LABS, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR ANY INJURY, ILLNESS, DEATH, PROPERTY DAMAGE, OR OTHER LOSS ARISING OUT OF OR RELATED TO THE PURCHASE, USE, OR MISUSE OF ANY GAITR LABS PRODUCT, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. You agree to stop using the product immediately and consult a qualified healthcare provider if you experience pain, discomfort, numbness, swelling, skin changes, or any other adverse reaction.

You represent that you are of legal age to enter this agreement and that you have determined, on your own or with the advice of a qualified professional, that our products are appropriate for your intended use.

Prices are shown in U.S. dollars and may change without notice. All orders are subject to acceptance and availability. We may cancel or refuse any order at our discretion. Payment must be received before we begin manufacturing.

Each insole is designed and printed to order based on your Blueprint answers and hand-finished. Because 3D-printed and hand-finished goods are made by machine and by hand, minor cosmetic variations, surface marks, tolerances, and micro- imperfections are inherent to the process and are not defects. Because products are custom, cancellation or changes are only possible before production begins. Our comfort guarantee is described on the Shop page and controls returns and exchanges.

Shipping times are estimates. Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays, loss, or damage caused by the carrier.

The site, including logos, text, graphics, lattice designs, and software, is owned by GAITR Labs or its licensors and protected by law. You may not copy, modify, distribute, reverse engineer, or create derivative works without our written permission.

Do not misuse the site, attempt to gain unauthorized access, interfere with its operation, scrape it at scale, or use it to violate any law.

THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE PRODUCTS ARE SAFE OR APPROPRIATE FOR YOUR PARTICULAR ANATOMY, FOOTWEAR, ACTIVITY, OR MEDICAL CONDITION, TO THE FULLEST EXTENT PERMITTED BY LAW.

TO THE FULLEST EXTENT PERMITTED BY LAW, GAITR LABS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR ANY DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF USE, OR MEDICAL EXPENSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT AT ISSUE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

To the fullest extent permitted by law, you release, waive, and forever discharge GAITR Labs and its owners, officers, employees, contractors, agents, and affiliates from any and all claims, demands, causes of action, damages, and liabilities of any kind, known or unknown, foreseen or unforeseen, arising out of or related to your purchase or use of any GAITR Labs product, including any claim for personal injury or property damage.

You agree to defend, indemnify, and hold harmless GAITR Labs and its owners, officers, employees, contractors, agents, and affiliates from and against any claims, damages, liabilities, losses, judgments, awards, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use or misuse of the site or any product, (b) your violation of these Terms or any applicable law, or (c) your violation of any right of a third party.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Subject to Section 14, any dispute will be resolved in the state or federal courts located in Harris County, Texas, and you consent to their jurisdiction.

Please read this section carefully. Except for small-claims-court matters and claims for injunctive or equitable relief regarding intellectual property, you and GAITR Labs agree that any dispute, claim, or controversy arising out of or relating to these Terms, the site, or any GAITR Labs product will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Harris County, Texas, and conducted in English. YOU AND GAITR LABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND EACH WAIVES ANY RIGHT TO A JURY TRIAL. You may opt out of this arbitration agreement by emailing hello@gaitrlabs.com with the subject "Arbitration opt-out" within 30 days of first accepting these Terms.

If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary and the remaining provisions will remain in full force. These Terms, together with our Privacy Policy, are the entire agreement between you and GAITR Labs regarding the site and products.

We may update these Terms from time to time. Continued use of the site after changes take effect constitutes acceptance.

GAITR Labs LLC, Houston, TX. Email: hello@gaitrlabs.com.