Terms of Service
Last updated: July 19, 2026
1. Agreement
These Terms of Service ("Terms") govern your access to and use of gaitrlabs.com and any products or services offered by GAITR Labs ("GAITR", "we", "us"). By using the site or purchasing a product, you agree to these Terms. If you do not agree, do not use the site.
2. Wellness product; not a medical device
GAITR Labs products are general wellness products designed for comfort and everyday support. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Nothing on this site is medical advice. Consult a qualified healthcare provider for medical concerns.
3. Orders, pricing & payment
Prices are shown in U.S. dollars and may change without notice. All orders are subject to acceptance and availability. We may cancel or refuse any order at our discretion. Payment must be received before we begin manufacturing.
4. Custom manufacturing
Each insole is printed to order based on your Blueprint answers. Because products are custom, cancellation or changes are only possible before production begins. Our comfort guarantee is described on the Shop page and controls returns and exchanges.
5. Shipping & risk of loss
Shipping times are estimates. Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays caused by the carrier.
6. Intellectual property
The site, including logos, text, graphics, lattice designs, and software, is owned by GAITR Labs or its licensors and protected by law. You may not copy, modify, distribute, or create derivative works without our written permission.
7. Acceptable use
Do not misuse the site, attempt to gain unauthorized access, interfere with its operation, scrape it at scale, or use it to violate any law.
8. Disclaimers
THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
9. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, GAITR LABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT AT ISSUE.
10. Indemnification
You agree to indemnify and hold harmless GAITR Labs and its affiliates from any claims, damages, or expenses arising out of your misuse of the site or products or your violation of these Terms.
11. Governing law & disputes
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Harris County, Texas, and you consent to their jurisdiction.
12. Changes
We may update these Terms from time to time. Continued use of the site after changes take effect constitutes acceptance.
13. Contact
GAITR Labs, Houston, TX. Email: legal@gaitrlabs.com.